Terms

Orders

We accept orders from within the United Kingdom and the rest of the European Union, as well as the following European states: Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland, and Vatican City. There is no minimum order size, and we are happy to accept a request for a single pencil, if that is what you need. Stock levels are displayed on individual product pages, so you can see how many pencils of each colour we have in stock.

Payment

We accept payment by credit or debit card, through the secure Stripe payment gateway system.  Currently, the cards supported are Mastercard, Maestro, Visa, Visa Debit, Visa Electron and American Express.

We also accept payment via PayPal.  Customers with a PayPal account can log in and pay in the regular way, while those without an account can log in as guests, and pay using one of the following cards: Mastercard, Maestro, Visa, Visa Debit, Visa Electron, Discover or American Express.  Our entire site (including the checkout pages) is securely encrypted using SSL technology (just look for the padlock in the address bar).

Packaging

Each order is well protected by a combination of bubble wrap and a strong cardboard postal box. This will fit comfortably through a standard letter box, so you do not need to be at home to take delivery.

Delivery

The following postage and packing charges apply:

UK: £2.50 (1 - 3 working days)

Rest of Europe: £5.00 (3 - 10 working days)

Returns

If products are found to be faulty, we will supply a replacement or full refund, provided that you contact Rainbow Fine Art Pencils within 30 days of delivery. Before sending the goods back, please make sure that you alert us using the e-mail form on the Contact page. Return postage costs will be fully reimbursed.

You also have a right to cancel orders and return non-faulty goods, for a period of up to 14 days after taking delivery, provided that the items are unused. Pencils must be returned in the original packaging or something similar, and postage will be at your expense.

Privacy

We do not have access to customers' card or payment details. These are all dealt with by Stripe and PayPal. E-mail addresses are only stored if you have subscribed to our mailing list.